You can try to find the answers on this page.

Do I need to pay to register as an user?2020-05-11T19:41:57+08:00

Registration is absolutely FREE.

How can I register to become an user?2020-05-11T19:43:14+08:00

You may register a new account in the My Account page. You are required to verify your phone number with OTP.

What information is required for account registration?2020-05-11T19:43:36+08:00

Your username, email address and phone number are required to setup your account at Super Motor Co.

I have submitted the registration form, what should i do next?2020-05-11T19:44:21+08:00

You may start browsing and make a purchase order on supermotor.com.my.

Should I register an account before placing order?2020-05-11T19:48:39+08:00

You can only place an order after account registering.

What should I do if I can’t login?2020-05-11T19:49:16+08:00

You may try to reset your password or send email to info@supermotor.com.my.

How can I find the item that I am looking for?2020-05-11T19:54:32+08:00

You may use search function which is available at menu on the header. Alternatively, you may find all the available products with the filters.

I cannot find an item or service I want, what should I do?2020-05-11T19:55:28+08:00

Super Motor is currently upgrading our product portfolio due to expansion. Please let us know what you would like to buy by writing to info@supermotor.com.my.

How can I place order?2020-05-11T19:59:35+08:00
  1. Search for the product
  2. Navigate to the product page
  3. Click on ‘Add to Cart’ for the item you want
  4. View your cart
  5. Check and ensure cart details are correct, insert coupon code (if there’s any)
  6. Click on ‘Proceed to Checkout’
  7. Fill in and ensure your Billing Details are correct
  8. Choose your preferred payment method
  9. Proceed to payment
  10. Proceed to the shipping method you selected (Local Pickup/Shipping)
Can i place an order without register as an user?2020-05-11T20:00:24+08:00

You will need to be an user in order to place an order. You will be prompted for registration upon checkout. Once you are an user, you will be able to track your order status and payment.

Please note that you may lost your cart if you are not login.

How can i check status of my order?2020-05-11T20:00:51+08:00

You may track your order status under My Account > My Orders. We will notify you by email every time the status has been updated.

What is the proof of transaction?2020-05-11T20:02:09+08:00

Upon successful payment made, an electronic order receipt together with a unique Order Reference Number will be sent to your email address. You are advised to print a copy of the Order Receipt and present as proof if you select local pickup as the shipping method.

Where can I find my Order Reference Number?2020-05-11T20:03:02+08:00

You can find the Order Reference Number from the two places below:

  • My Account > My Orders
  • Payment Received Email
Can i cancel my order?2020-05-11T20:05:00+08:00

If you wish to amend any order, kindly write to us at info@supermotor.com.my, we will get back to you as soon as possible. However, please note that cancellation charges may apply.

What is the cancellation policy?2020-05-11T20:11:51+08:00

If you wish to cancel an order, please read and understand our Terms & Conditions paragraph 13.

Can I change my payment method after an order has been made?2020-05-11T20:12:43+08:00

If you wish to amend payment method for existing order, kindly write to us at info@supermotor.com.my with the valid reason.

How can I change my billing address / phone number / recipient for an existing order?2020-05-11T20:13:29+08:00

If you wish to amend billing address / phone number / recipient for existing order, kindly write to us at info@supermotor.com.my.

Can I change items from my order after the order has been processed?2020-05-11T20:14:30+08:00

We do not offer an option to change item for your existing order. Hence, we suggest you to place a new order and cancel your existing order immediately by sending us a request to cancel order at info@supermotor.com.my. Cancellation charges may apply.

Can I change my shipping address for my order after the order has been processed?2020-05-11T20:15:43+08:00

If you wish to amend shipping address for existing order, kindly write to us at info@supermotor.com.my or WhatsApp with us immediately.

What option do i have for delivery?2020-05-11T21:42:07+08:00

There are two available options at cart and checkout page:

  • Local Pickup
  • Shipping
Does Super Motor Co. has a physical shop for local pickup?2020-05-11T21:42:38+08:00

Yes. You can proceed to Contact Us for our location.

What do i need to bring along for local pickup?2020-05-11T21:43:08+08:00

You just need to show your order number to us.

I am not able to make it to the local pickup, what can i do?2020-05-11T21:43:16+08:00

You may approach us for the reschedule of the timing.

Do i need to pay at the point of local pickup?2020-05-11T21:43:28+08:00

No cash payment is accepted for online order.

Is there any shipping charges?2020-05-11T21:43:37+08:00

Yes. The shipping rate may vary depending on the item size and the shipping address. You can see the shipping rate in checkout page.

What are the available payment methods?2020-05-11T20:21:58+08:00

We are currently support the following payment methods:

  1. PayPal
  2. Stripe (Internet Banking & Card Payment)
  3. Direct Internet or ATM Bank Transfer
How can i make payment via internet / ATM transfer?2020-05-11T20:22:06+08:00

You may make your payment directly into our bank account via ATM transfer or internet banking just like how you transfer funds to your friends in Malaysia. Our bank details will be shown and sent to you once the order is confirmed. Please ensure you write the order number in the reference.

How do I use my coupon codes?2020-05-11T20:52:25+08:00

Coupon codes can be used in your cart and during checkout.

  1. Enter your coupon code in the coupon code box and click “Apply Coupon”.
  2. A corresponding deduction will be applied to your total amount.

Please note that you may need to log in to your account in order to use your coupon. Make sure to check if the coupon has been applied to your purchase before submitting the order.

Please also note that coupons sometimes have a minimum spend associated to them, and as such might cause your code to be invalid depending on the size of your cart.

Can I use coupon for existing order?2020-05-11T20:53:05+08:00

We are unable to apply coupon codes for existing orders. Coupon codes must be entered before you have checked out your order.

Why do I get a message saying my coupon code is invalid while trying to use it?2020-05-11T20:54:24+08:00

Each coupon code may have different terms on minimum purchase and expiry period.

Please make sure your coupon is still valid and your order amount exceeds the minimum spend required.

What is SUPER Points?2020-05-11T20:24:59+08:00

SUPER Points is a digital reward system managed by Super Motor Co. to provide you promotion benefits or privileges.

How much is my SUPER points worth in real currency?2020-05-11T20:28:50+08:00

100 SUPER Points are equivalent to RM1.

How can I top-up my SUPER Points?2020-05-11T20:30:18+08:00

It is not able to top up at the moment. We may develop in the near future.

Can i cash out my SUPER Points?2020-05-11T21:46:36+08:00

No. However, you can redeem the points for the payment of orders at cart or checkout page.

This section is only for the sales of new/used motorcycle.

Why do i need to pay for deposit?2020-05-11T20:34:07+08:00

Deposit is required for purchasing new motorcycle. Once receiving the deposit, we will reserve the motorcycle till the announcement of the outcome of your loan application.

How are you charged for the deposit?2020-05-11T20:38:17+08:00
The deposit is only charged as the down payment of the motorcycle once the loan application is approved. If the loan application is successful but you cancel the order, we will forfeit the deposit as the service fee.

When will you refund the deposit?2020-05-11T20:38:44+08:00

If the loan application is not approved, the deposit will be refunded accordingly.

I had a good shopping experience. How can I rate my experience?2020-05-11T20:55:43+08:00

We are glad that you had a good experience. You can leave us a review on our Facebook page or Google page.

Can I sell my used motorcycle to us?2020-05-11T20:56:28+08:00

In fact you can and we will be glad to hear from you as we are currently looking for customers who are upgrading their motorcycles. Kindly write to us at info@supermotor.com.my for further information.

Are you hiring?2020-05-11T20:56:38+08:00

Yes we are! As a growing business, we are constantly looking for talented people to join our team. As the positions may be varied over time, please do not hesitate to visit us to look for available positions.

What can I do if I have queries which is not in the FAQ list?2020-05-11T20:57:02+08:00

Please do not hesitate to contact us via WhatsApp or write to us at info@supermotor.com.my .

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